Eagle has a reputation for consistent, high-quality performance, and the company strives to maintain this reputation in all that it does. All team members — including executives, customer service representatives, and dispatchers — are committed to delivering unparalleled service, but it must be said that chauffeurs are the true key to the “Eagle Difference”.
Why is that? Let’s take a look at how Eagle chauffeurs differ from other transportation professionals.
Valued Employees, Trusted Stakeholders
Unlike many other transportation services, which use independent contractors to operate vehicles and serve customers, Eagle rigorously screens and vets chauffeurs before hiring them as employees. Eagle chauffeurs are part of the company. As such, they have a stake in the company’s success, and they invest their time, effort, and energy in delivering great customer service.
Because Eagle chauffeurs invest so much in the company’s success, Eagle, in turn, invests in chauffeur success. All chauffeurs are thoroughly and professionally trained. They are equipped with the skills and knowledge they need to offer unparalleled service on the road.
Beyond this, Eagle further invests in chauffeur satisfaction by empowering them to take control of their employment. Chauffeurs have flexible schedules and quite a bit of control over their assignments. Eagle also helps chauffeurs avoid unwanted surprises, scheduling assignments in advance when possible.
A Mutually Beneficial Relationship
In a way, the relationship between Eagle and its chauffeurs is more like a relationship between business partners than a relationship between an employer and its employees: Eagle and its chauffeurs share a mutually beneficial relationship, and each party works with the other to deliver consistent, high-quality performance.
Eagle chauffeurs have the security of employment, but they also enjoy a measure of independence. Eagle communicates with chauffeurs, listening to their voices and providing them with the tools and training they need to truly succeed.
This, then, is where the Eagle Difference really comes from: chauffeurs who take pride in their company, who feel appreciated and valued, who commit themselves to the company’s success — which depends entirely on delivering the best customer experience possible at all times.